Description
OBJECTIVE
- Become more of a forward-thinking ‘visionary’ leader and less of a manager
- Learn to project confidence and inspire others
- Develop more effective influencing skills
- Develop an insight into what motivates others (key interfaces)
- Become more efficient at controlling and monitoring quality and performance through others
- Learn how to share and disseminate information in the most appropriate and timely manner
- Improve and polish your team leading skills
COURSE OUTLINE
Strategic Leadership
- Defining leadership
- The difference between ‘leading’ and ‘managing’
- Organizations, leadership and management culture – current and future trends
- Making the transition from manager to leader
- Changing organisational structures
- The changing role of the senior manager as ‘leader
- Identifying the competencies, skills and attributes that make senior managers effective leaders
- Diagnostic tool
- Exercises – are you a manager or a leader?
Successful leadership skills
- Balancing the leadership equation
- What followers (middle managers) expect from senior managers
- Empowerment vs. accountability and control
- Defining power and authority in the context of leadership in today’s organizations
- Coaching and mentorship
- Strategies and skills
- Inspirational leadership through visions and missions
- ‘Remote and virtual’ leadership
- Leading and managing in the world of diversity and multiculturalism
- Key issues for international and multinational organisations
Communication Skills
- Promoting, translating and clarifying the mission/vision
- The senior manager as high profile disseminator
- Skills and techniques
- How to make an impact and a positive impression
- Practical guidelines for developing different communication strategies
- The 4 boxes ‘grid’ approach
- Building credibility through improving one’s own image
- Voice
- Tone
- Non-verbal communication
- Improving confidence
- How to be more assertive, less passive and less aggressive
Working with others
- The senior manager as facilitator, coach and mentor
- Building and developing the management team
- Handling difficult people, standing firm saying ‘No’ in difficult situations
- Giving positive feedback
- Giving criticism in an open and constructive manner
- Managing meetings and group sessions
- Assertiveness
- Influencing skills
Interpersonal Effectiveness
- Using interpersonal skills to build your team
- Self-awareness
- Emotional intelligence
- Work life balance
- Handling emotional stress, frustration and anger
- Impact of gender on interpersonal effectiveness
Managing change
- How change affects organizational stability
- The role of senior management in driving change forward
- Proactive and reactive aspects of change management
- Assessing and evaluating change factors in today’s business world
- The nature and process of change and its human consequences
- Working with resistance to change
- Dealing with obstacles to change and transformation – lack of resources/finance/staff/equipment
- Tools and techniques to facilitate change within the organisation
