Description
SUITABLE FOR:
Executive Secretaries, Personnel Assistants of Directors & Senior Managers, Senior Secretaries, Administrative, Clerical and Secretarial Staff in all business functions.
OBJECTIVES:
By the end of the course, delegates will :
- Have a better understanding of the role that administrative, clerical and secretarial staff play in influencing management results.
- Be able to assess their own interpersonal skills in order to communicate effectively at all levels
- Be able to develop strategies for planning and organising their work, including diary management techniques
- Add value to the work of the managers they support paying greater attention to total quality.
SUMMARY:
The role of the Secretary:
- A guide to self-management
- Decision making
- Understanding management challenges
- Developing vital leadership skills
- Sources of conflict and techniques to deal with it
- Working more effectively as part of the top management team
- Giving and receiving constructive feedback
- What makes a successful team?
- Managing new communication challenges
- Making inspiring presentations
- The changing business environment
- Continuing your personal growth
