By the end of this programme, participants will:
- Have acquired the key management skills needed as they face fundamental changes in the way they work.
- Be able to ensure the smooth running of their office through comprehensive planning techniques.
- Have learned how to deal with difficult situations using effective communication and assertive techniques.
- Learned the use of a variety of management skills and techniques to achieve results.
- Be able to understand methods of filing, their advantages and disadvantages
- Be able to learn time management using planning & organisation skills
- Be able to plan their work in accordance with clearly identified priorities and objectives
DAY 1
The Responsibilities of Management
- Role of the manager
- Communicating your vision
- Communicating with staff, customers and peers effectively Teamwork
- Characteristics of effective teamwork
- Managing conflicts
- Strengths and weaknesses
- Effective Communication within the team
- Using action plans to increase staff performance
- Working with your manager
DAY 2
Communication & Meetings
- The importance of good communication and interpersonal skills
- VIDEO – The Great Communicator
- Briefing skills – giving, receiving and passing on
- Organising and participating in office meetings
- Note taking, minutes and follow-ups
- Using interpersonal skills to build your team
DAY 3
Managing your Time
- The principles of managing time effectively;
- The value of setting priorities, objectives and goals.
- Planning your workload effectively / organizing meetings
- Managing interruptions and access
- Planning and priority setting
DAY 4
Desk Management
- Office layout and ergonomics
- Managing the paper-load
- Getting the best from e-mail and office technology
- Report and letter writing
- Setting & developing company writing standards
- Editing and proof-reading skills
DAY 5
Filing & Documentation
- How to Improve Your Office Organization Skills
- Introducing document & record management
- Document & records management strategies
- The Different Methods Of Filing:-
- Electronic filing
- Systematic filing
- Advantages & Disadvantages Of Each
- Filing Error
- Filing Rules & Management
- Keeping track of files
- Weeding of redundant files and information
- Housekeeping on computer files
- Exercises
