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employee counselling grievances

Employee Counselling & Grievances

A focused programme on addressing employee concerns and providing effective counselling to promote workplace harmony and productivity.

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Upcoming Courses

Date Location Price  
april 05 - april 08 Doha, qatar £4,500.00 Book Now
may 10 - may 13 Doha, qatar £4,500.00 Book Now
june 29 - july 02 Kuala Lumpur, malaysia £4,500.00 Book Now
september 07 - september 10 Kuala Lumpur, malaysia £4,500.00 Book Now
september 21 - september 24 Abu Dhabi, UAE £4,500.00 Book Now
november 01 - november 04 Doha, qatar £4,500.00 Book Now
Date Location Price  
january 04 - january 07 Kuala Lumpur, malaysia £4,500.00 Book Now
april 04 - april 07 Doha, qatar £4,500.00 Book Now
may 09 - may 12 Doha, qatar £4,500.00 Book Now
june 28 - july 01 Kuala Lumpur, malaysia £4,500.00 Book Now
september 06 - september 09 Kuala Lumpur, malaysia £4,500.00 Book Now
september 20 - september 23 Abu Dhabi, UAE £4,500.00 Book Now
november 07 - november 10 Doha, qatar £4,500.00 Book Now

By the end of this programme, participants will:

  • Know the definition and the concept of workplace counseling
  • Identify when counseling needs to take place
  • Understand the procedure to follow in the case of counseling situations
  • Confidently carry out a counseling interview
  • Understand the key skills needed to counsel effectively
  • Manage the discipline and grievance process
  • Plan and conduct disciplinary interviews
  • Make a considered assessment
  • Recognize the employee’s rights in grievance issues

DAY 1

  • The definition of workplace counseling – understanding the context in your organization
  • When to use Counseling?
  • The benefits of counseling
  • The competencies of an effective counselor
  • The aim of a counseling interview
  • The critical dimensions of counseling
  • Understanding the need for workplace counseling – organization change, bullying, stress and personal situations The Counseling Process

DAY 2

  • Preparation & planning for a counseling session
  • Essential ingredients for successful counseling
  • Giving feedback
  • Dealing with difficulties in counseling
  • Being a powerful communicator
  • Understand your colleague – the different personality types and how to respond to them

DAY 3

  • Tools for communication – Transactional Analysis, Johari Window, Myers Briggs
  • Effective Questioning Techniques
  • Transfer of learning into the workplace
  • The discipline and grievance procedure: whose responsibility is it to enforce policy? Reasons for consistency.
  • Understanding legislation; the role of ACAS; employee rights; industrial tribunals

DAY 4

Disciplinary issues:

  • management responsibilities
  • rules and procedures
  • stages in the process
  • misconduct / incapability
  • fair dismissal / constructive and unfair dismissal
  • obstacles

The grievance procedure

  • the rights of the employee
  • the company policy guidelines
  • legal implications
  • industrial tribunals – procedures and format
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Who Should Attend?​

This programme is ideal for HR Professionals, Managers, Employee Relations Specialists, Organizational Development Professionals,Team Leaders, Supervisors responsible for employee welfare, conflict resolution, and grievance handling.

Benefits of Attending​

By attending this programme, participants will learn how to counsel employees effectively, resolve grievances constructively, and foster a positive work environment. The course equips attendees with skills to handle sensitive issues, boost morale, and improve employee engagement and satisfaction.

Learning Objectives

The course aims to teach participants techniques for empathetic listening, understanding employee concerns, and implementing effective resolution strategies. Attendees will also learn how to identify underlying issues, prevent workplace conflicts, and promote a supportive organizational culture.

Learn More about this course

Business Case

Effective counselling and grievance handling are critical for maintaining workplace harmony and productivity. This course enables organizations to address employee concerns, reduce turnover, and build a positive and supportive work culture, driving long-term success.
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Management Training & Consultancy Limited

Management Training & Consultancy Limited is a member of MTCTCL Consulting Group Limited. MTC Ltd was established as a management training centre specialising in providing open course and in-house training, tailored to help clients achieve enhanced performance from selected staff and managers to contribute to the achievement of their organisation’s goals.
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Run this course in-house​

MTCTCL's customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement

Would you like more information?

Please submit your details and a member of our team will contact you soon.

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Employee Counselling & Grievances

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Employee Counselling & Grievances