By the end of the course, the participants will be able to:
- Understand how to demonstrate leadership qualities
- Communicate more fully and appropriately to situations
- Create effective work plans with decisions and strategies primed for results
- Give direction and instructions to gain the best results from team members
- Understand delegation and apply it so that the best skills of team members are maximized
- Respond rather than react to conflict and anger situations using assertive behaviour
- Understand the core of motivation and how to create an atmosphere of motivational productivity
DAY 1
Leadership vs. Management & Leadership Skills
Leadership vs. Management
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- Understanding the Difference Between Leadership and Management
- Key Qualities of Effective Leadership
Leadership Skills
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- Essential Roles of Leaders
- Identifying the Qualities of a Strong Leader
- Building Relationships and Trust
- Leadership Assessment
- Setting Effective Goals & Objectives
DAY 2
The Goal of Excellence & Delegation
The Goal of Excellence
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- The Reality of Leadership Choices
- Focusing on Productivity
- Understanding Motivation and Expectations
Empowerment & Delegation
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- Overcoming Barriers to Delegation
- The Basic Reasons for Not Delegating
- What Tasks Can Be Delegated?
- How to Delegate Effectively
- The Delegation Model
DAY 3
Coaching Skills & Communication
Coaching Skills
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- Coaching vs. Counseling vs. Mentoring
- Understanding the Performance Continuum
- Analyzing Your Team’s Strengths and Weaknesses
Communication
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- The Fourth R (Listening, Respect, etc.)
- Overlapping Frames of Reference
- Communicating Without Words
- Communicating Effectively with Words
- Giving Clear Orders and Instructions
DAY 4
Providing Direction & Managing Anger and Conflict
Providing Direction
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- The Importance of Clear Communication
- Dealing with Different Staff Personalities
- Awareness of Potential Problem Areas
- Giving Constructive Feedback
Anger and Conflict
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- Defining Anger in the Workplace
- Why People Resist Conflict
- Developing Assertive Behavior
- Understanding Attitudes and Behavior
- Finding Common Ground
DAY 5
Decision Making & Developing Strategy
Decision Making
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- Defining the Problem Clearly
- Steps to Effectively Solve Problems
- Understanding the Triple Constraints (Time, Cost, Quality)
Developing Strategy
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- Understanding the Problem Thoroughly
- Involving the Team in the Solution
- Creating Action Steps for Effective Implementation
