By the end of the programme, participants will be able to:
- Define the scope, nature and responsibility of the supervision role and the challenges this role places on them.
- Communicate with greater skill and confidence in presentations, group meetings and one-to-one interviews
- Identify their teamwork style and build an effective team.
- Use different skills in interpersonal problem-solving and conflict management.
- Be aware of the different formats for writing business reports and the production of succinct and focused reports
- Have a good understanding of the process of report writing
- Set effective team and individual goals
DAY 1
Leadership Development & Strategy
-
- Leadership Characteristics that Drive Outstanding Results
- Developing Leaders for Future Success
- Crafting a New Strategic Vision for Leaders
- Leadership in the Quest for Sustained, Profitable Growth
- Managing Change: A New Leadership Perspective
- Case Studies for Practical Learning
DAY 2
Manpower and Succession Planning
-
- Introduction to Manpower and Succession Planning
- Determining Manpower Levels and Deployment Needs
- Managing Change in HR Planning and Future Directions
- Developing a Business-Focused Manpower Plan
- The Role of Succession Planning within HR Systems
- Case Study for Application of Concepts
DAY 3
Working with Teams
-
- Characteristics of Effective Teamwork
- The Importance of Communication within Teams
- Identifying Your Teamwork Style
- Facilitating Team Processes
- Common Obstacles to Effective Teamwork
- Overcoming Barriers to Effective Teamwork
- Effective Team Decision-Making Procedures
- Understanding Team Roles (Belbin) and Characteristics of High-Performing Teams
DAY 4
Emotional Intelligence
-
- Introduction to Emotional Intelligence in the Workplace
- Key Factors that Make up Emotional Intelligence
- Core Elements of Emotional Intelligence
- Why Emotional Intelligence is Essential
- The Impact of Emotional Intelligence on Career Success
- Benefits and Challenges of Emotional Intelligence
- Strengths and Weaknesses of Emotional Intelligence
- Understanding Your Emotions and Their Impact
- Emotions Diary Exercise
- Video on Emotional Intelligence in the Workplace
DAY 5
Negotiation Skills
-
- What is Negotiation?
- Key Skills and Qualities of an Effective Negotiator
- Understanding Different Negotiating Styles
- The Role of Influencing Styles in Negotiation
- Core Principles and Concepts in Negotiation
- Preparing a Strategic Negotiation Plan
