By the end of this programme, participants will:
- Have a deeper understanding of the critical role administrative, clerical, and secretarial staff play in influencing organizational and management outcomes.
- Be able to assess and improve their interpersonal communication skills to engage effectively with colleagues, superiors, and clients at all levels.
- Develop practical strategies for efficient planning, time management, and organization, including mastering diary and calendar management techniques.
- Enhance their ability to add value to the work of managers by focusing on quality and improving processes across all tasks they handle.
- Gain the confidence to handle complex decision-making scenarios and support senior leaders in making informed, timely decisions.
- Learn how to navigate office politics and manage difficult situations with professionalism and tact.
- Develop leadership skills that allow them to motivate and inspire colleagues, fostering a positive and collaborative work environment.
DAY 1
Mastering the Evolving Role of the Secretary
- Redefining the role of the modern secretary and adapting to new responsibilities while maintaining professionalism
- Key strategies for self-management: setting priorities, delegating tasks, and managing time effectively
- Navigating difficult situations and people with confidence and clarity
- Decision-making skills: applying problem-solving techniques and ensuring decisions are executed
DAY 2
Enhancing Leadership and Conflict Management Skills
- Understanding and managing relationships with superiors, colleagues, and assistants to maintain goodwill
- Developing leadership capabilities: recognizing and adapting to different leadership styles
- Identifying sources of conflict and learning effective techniques for resolution
- Collaborating effectively with top management: motivating and managing teams to achieve organizational goals
DAY 3
 Effective Communication and Teamwork
- Mastering the art of giving and receiving constructive feedback for continuous improvement
- Key elements that contribute to a successful and cohesive team
- Overcoming communication challenges: promoting your organization’s image both internally and externally
- Projecting confidence and assertiveness in your personal and professional interactions
