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Customer Experience Management

A comprehensive course on designing and managing customer experiences to enhance satisfaction, loyalty, and organizational success.

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Who Should Attend?​

Designed for customer service managers, marketing professionals, business leaders, and individuals responsible for customer engagement and retention strategies.

Benefits of Attending​

Participants will learn how to map customer journeys, identify pain points, and implement strategies to improve customer satisfaction. The course equips attendees with tools to build stronger relationships, foster loyalty, and drive business growth.

Learning Objectives

The course focuses on teaching participants how to design customer-centric strategies, analyze feedback, and use data to enhance the customer experience. Attendees will learn techniques for improving touchpoints, personalizing interactions, and measuring customer experience metrics effectively.

Topics include customer journey mapping, customer satisfaction metrics, feedback management, touchpoint optimization, and leveraging technology for enhanced experiences. Case studies and practical exercises ensure actionable insights and skills.

To equip participants with the knowledge and skills to create exceptional customer experiences, strengthen brand loyalty, and align customer engagement strategies with business goals.

Upcoming Courses

Date Location Price   
april 07 - april 11Dubai, UAE £4,685.00 Book Now
june 22 - june 26Doha, qatar £4,685.00 Book Now
april 07 - april 11
Dubai, UAE
£4,685.00
Book Now
june 22 - june 26
Doha, qatar
£4,685.00
Book Now

Learn More about this course

Business Case

Customer experience is a key driver of loyalty and competitive advantage. This course helps organizations design and implement effective strategies to enhance customer satisfaction, improve retention, and achieve sustainable business growth.

Management Training & Consultancy Limited

Management Training & Consultancy Limited is a member of MTCTCL Consulting Group Limited. MTC Ltd was established as a management training centre specialising in providing open course and in-house training, tailored to help clients achieve enhanced performance from selected staff and managers to contribute to the achievement of their organisation’s goals.

Run this course in-house​

MTCTCL's customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement

Would you like more information?

Please submit your details and a member of our team will contact you soon.

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