By the end of this programme, paticipants will:
- Have gained early access to groundbreaking research on leadership
- Examine leadership best practices within complex organisations
- Build relationships with other organisational change agents for ongoing collaboration
- Gain an insight into the strategic implications of the new electronic economy
- Be able to create and sustain shareholder value
- Be able to develop and implement effective corporate strategies
- Have gained a new insight into how to inspire high performance, drive personal improvement and gain a competitive advantage
Systemic Leadership, Alignment And Change
- Change and leadership for driving organisational
- performance
- Leadership Best Practices
- Diversity and its impact on performance
- Extraordinary Leadership in an era of turbulence and change
- Managing organizational effectiveness
- Global leadership
- Assessing & developing core competencies for leadership development
- Case Studies
Relationship Marketing & Customer Care
- Competitive and Corporate Strategy
- Market-led Strategic Change
- Customer Value
- Market Strategy: Customer Focus and Market Sensing
- Creating Value: Successful Business Strategies
- Business Success through Service Excellence
- Relationship Marketing – Creating Stakeholder Value
- How to develop successful corporate strategies
- Customer Relationship Management – Creating value for the Customer
- Developing knowledge-Based client Relationships
- E-marketing excellence
- Case Studies
Human Resources
- The significance of organisational culture.
- The role of senior managers and the management team.
- Organisation structure.
- Human resource management
- Long term career development
- Case Studies
