By the end of this programme, participants will be able to:
- Recognize the characteristics and competencies of assertive behavior in professional settings.
- Understand the importance of strategic communication and its impact on business interactions.
- Identify internal and external factors influencing assertive communication.
- Consider diverse stakeholder perspectives in communication strategies.
- Apply a range of assertive communication, conflict resolution, and feedback techniques.
- Master key stages for effectively managing workplace interactions and change.
- Develop and evaluate assertive strategies to achieve desired outcomes.
DAY 1
Foundations of Assertiveness
- Introducing the Assertiveness Skills Toolkit
- Facilitator presentation and participant introductions
- Overview of the assertiveness framework and its workplace applications
Understanding Assertive Behavior
- Exploring types of behaviors: assertive, passive, aggressive, and passive-aggressive
- Benefits, advantages, and disadvantages of each behavior type
Internal Beliefs and Their Impact
- Identifying personal rights and responsibilities in communication
- Defining desired outcomes for assertive interactions
- Practical Exercise: Group discussion and role-play to practice assertive responses in common workplace scenarios
DAY 2
Mastering Assertive Communication
- Using Assertive Communication Techniques
- Identifying words and phrases to avoid in professional settings
- Crafting positive phrasing for clear and confident communication
Non-Verbal Communication
- Importance of body language and voice tone in assertive delivery
- Techniques to project confidence and credibility
Updating the Assertiveness Skills Toolkit
- Incorporating assertive communication strategies into personal practice
- Writing assertive responses for real-life scenarios
- Group Activity: Pairs exercise to draft and practice assertive responses, followed by peer feedback
DAY 3
Advanced Assertiveness and Conflict Resolution
- Advanced Assertiveness Techniques
- Applying fogging and broken record techniques to handle resistance
- Effective ways to say ‘no’ while maintaining professionalism
- Providing constructive feedback to influence positive change
Responding to Different Behavioral Styles
- Understanding the impact of various behavioral styles on interactions
- Strategies for adapting to passive, aggressive, or manipulative behaviors
