By the end of this programme, participants will:
- Understand the key concepts of crisis management and business continuity planning (BCP).
- Identify potential risks and vulnerabilities that could disrupt business operations.
- Develop and implement effective crisis response strategies to protect organizational assets and stakeholders.
- Learn to create and maintain a business continuity plan aligned with industry best practices.
- Enhance decision-making and leadership skills during crisis situations.
- Explore techniques for testing, reviewing, and improving crisis and continuity plans to ensure resilience.
DAY 1
Foundations of Crisis and Business Continuity Management
Understanding Disaster
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- Definition and types of disasters (natural, technological, man-made)
- Case studies: Real-world examples of disaster impact
Business Continuity Planning Basics
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- Importance of planning and preparedness
- Steps to develop a business continuity plan
Emergency Management Essentials
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- Coordination and resource management during emergencies
- Communication protocols in emergency scenarios
Legal Aspects of Business Continuity
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- Regulatory requirements and compliance
- Service Level Agreements (SLAs) and their role in continuity
DAY 2
Business Continuity and Disaster Recovery
Testing and Maintaining the Plan
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- Conducting simulations and drills
- Regular updates and audits of continuity plans
Disaster Recovery Systematic Leadership
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- Framework for disaster recovery leadership
- Tools and technologies for effective disaster recovery
Case Studies & Exercises
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- Group analysis of historical disasters
- Collaborative planning exercises
DAY 3
Change, Leadership, and Emotional Intelligence
Leadership in Times of Change
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- Leadership best practices for crisis situations
- Extraordinary leadership in an era of dynamic change
Emotional Leadership
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- Understanding and managing emotions during crises
- Building trust and resilience in teams
Change Management Techniques
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- Tools for navigating and leading through change
- Practical exercises on influencing and motivating others
Case Studies & Leadership Exercises
DAY 4
Crisis and Issues Communication
Understanding the Media Agenda
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- How crises are framed by the media
- Developing effective media strategies
Crisis Communication Planning
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- Crafting a communication plan for crises
- Key messages and stakeholder engagement
Working with Media During Crisis
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- Press releases, interviews, and managing social media
- International communication considerations
Recovery and Human Behavior
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- Managing post-crisis recovery and human behavior
- Delegation and decision-making in crisis contexts
DAY 5
Risk Management and Team Supervision
Risk Assessment and Governance
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- Identifying risks and potential disasters
- Developing a risk governance framework
Risk and Impact Analysis
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- Tools and methods for impact analysis
- Practice exercises for risk identification
Team Roles and Dynamics
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- Understanding Belbin Team Roles
- Characteristics of effective teams and team-building strategies
Leadership and Supervision
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- Leading and managing diverse teams during recovery
- Influencing and motivating others for success
Capstone Activity
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- Comprehensive crisis simulation exercise
- Feedback and actionable insights
