By the end of this programme, participants will:
- Have acquired the key management skills needed to navigate fundamental changes in the way you work.
- Have ensured the smooth running of your office through comprehensive planning techniques.
- Have learned how to deal with difficult situations using effective communication and assertive techniques.
- Have gained the ability to use a variety of management skills and techniques to achieve results.
- Be able to motivate and inspire your team through effective leadership and by fostering a collaborative work environment.
- Have developed the skills to manage time and prioritize tasks efficiently to meet organizational goals.
DAY 1
The Responsibilities of Management
- Role of the manager
- Communicating your vision
- Communicating with staff, customers and peers effectively
Trust, Motivation and leadership
- Manager as leader and motivator
- Motivation from personal goals
- Leadership styles
DAY 2
Teamwork
- Characteristics of effective teamwork
- Managing conflicts
- Strengths and weaknesses
- Effective Communication within the team
Working with others effectively
- Recruit the right team
- Know the pitfalls and benefits of delegation
- Resolve conflicts in the office
- Case study
- Videos
DAY 3
Increase productivity and efficiency
- Use the best methods to manage your time
- Decide goals and set priorities for the office
- Learn measurement techniques for clerical work
- Deal successfully with stress.
Learn to solve problems and make decisions
- Define the problem and think creatively to final solution
- Work through the five point plan for making a proper decision
DAY 4
Plan project properly
- Set SMART objectives
- Define key result areas
- Assign responsibilities to your team and allocate resources
- Measure your results and evaluate them against objectives
Managing change
- Creating a positive climate for change
- Implementation strategies
- Evaluation Methods
DAY 5
Delegation
- Identifying activities to be delegated
- Difference between accountability and authority
- The link between delegation and leadership styles
- Case Study
- Review of program
- Action plan
