By the end of this programme, participants will:
- Know the definition and the concept of workplace counseling
- Identify when counseling needs to take place
- Understand the procedure to follow in the case of counseling situations
- Confidently carry out a counseling interview
- Understand the key skills needed to counsel effectively
- Manage the discipline and grievance process
- Plan and conduct disciplinary interviews
- Make a considered assessment
- Recognize the employee’s rights in grievance issues
