By the end of the programme, participants will be able to:
- Set effective team and individual goals
- Monitor progress towards the achievement of these goals
- Handle conflict situations
- Motivate individual team members.
- Understand and apply different leadership styles to adapt to various situations and personalities within the team.
- Communicate clearly and confidently with team members, providing feedback and guidance when necessary.
DAY 1
The Supervisory Role & Planning and Organizing
The Supervisory Role
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- Defining the Job
- Understanding the ‘Hands-off’ vs. ‘Hands-on’ Approach
- Identifying Alternative Management and Leadership Styles
- Firefighting vs. Effective Delegation
- Exercises
Planning & Organizing
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- Planning Tasks Efficiently
- Setting Clear Objectives
- Prioritizing Goals
- Managing Time Effectively
- Optimizing Resource Allocation
DAY 2
Managing the Team & Team Skills
Managing the Team
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- Communicating Clearly and Effectively
- Giving Clear Instructions
- Delegating Tasks Efficiently
- Coordinating Team Goals and Efforts
- Exercise
Team Skills
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- Leading the Team with Confidence
- Understanding Different Roles within a Team
- Creating and Sustaining Team Morale
DAY 3
Performance Monitoring & Managing Your Manager
Monitoring & Evaluating Performance
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- Effective Staff Monitoring Techniques
- Handling Conflict within the Team
- Key Factors Affecting Performance
- Understanding Why People Achieve Success
- Syndicate Groups / Exercise
- Identifying Reasons for Underperformance
- Evaluating Results and Measuring Success
- Enhancing Performance through Praise
- Giving Constructive Criticism Effectively
- Handling Discipline Assertively
- Video Presentation
Managing Your Manager
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- Communicating Effectively Upwards
- Making Requests Assertively
- Negotiating Deadlines and Specifications
- Responding Constructively to Unrealistic Demands
- Making a Persuasive Case
DAY 4
Personal Awareness & Supervisory Challenges
Personal Awareness
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- Analyzing Your Own Management Style
- Understanding the Effect of Personality on Leadership
- Avoiding Personality Clashes in the Workplace
- Managing Confrontation Effectively
- Exercises / Case Study
Supervisory Challenges
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- Balancing the Role: Part of Management or a Member of the Workgroup?
- Supervising Friends Outside of Work
- Managing Issues like Absenteeism, Lateness, and Negative Attitudes
- Exercises and Discussions
