By the end of this programme, participants will be able to:
- Develop a Personal Leadership Style: Create and apply their own leadership style to enhance their effectiveness as managers.
- Form and Lead Effective Teams: Understand the principles of team dynamics and lead teams towards success.
- Apply Problem-Solving & Decision-Making Techniques: Use structured approaches for problem-solving and making decisions in day-to-day activities.
- Manage Conflict & Difficult People: Develop the ability to manage conflict situations and deal with difficult individuals effectively.
- Enhance Recruitment & Selection Skills: Improve recruitment and selection strategies to ensure hiring the best talent.
- Set & Achieve SMART Performance Goals: Set Specific, Measurable, Achievable, Relevant, and Time-bound goals and monitor their progress to ensure results.
DAY 1
Leadership
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- Differences between Management and Leadership: Explore the distinction between being a manager and being a leader.
- Leadership Styles: Understand different leadership styles and how to apply them effectively.
- Leading to Achieve: Learn how leadership can drive team success.
- Using Leadership Skills to Improve Performance: Apply leadership skills to enhance performance in your role as a manager.
- VIDEO – Be Prepared to Lead: Insights on how to lead effectively.
- Exercise: Practical application of leadership skills.
- Self Management: Key strategies for planning, prioritizing, and managing yourself.
- Facilitation Skills: Develop skills to facilitate group dynamics and decision-making processes.
DAY 2
Team Leadership
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- Forming a Team: Understand the stages of team development and how to build a cohesive team.
- Team Roles: Identify the different roles within a team and how to balance them.
- Understanding Your Role as the Leader: Clarify your role and responsibilities in leading a team.
- Your Preferred Leadership Style: Reflect on your own leadership style and its impact on the team.
- Developing Performance through Motivation: Learn how to motivate teams to achieve higher performance.
- Case Study: Real-world scenario to apply team leadership concepts.
DAY 3
Problem Solving and Decision Making
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- Problem Solving and Decision Making Skills: Learn key techniques for solving problems and making decisions.
- The Problem Solving/Decision Making Process: Understand a structured approach to decision-making.
- Approaches to Productive Thinking: Apply productive thinking techniques to resolve problems efficiently.
- Model and Techniques: Dive into various models and techniques, including brainstorming.
- Case Studies: Analyze real-life case studies to develop problem-solving skills.
Handling Conflict
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- Management of Conflict: Understand the causes of conflict and how to manage them effectively.
- Dealing with Difficult People: Learn strategies for handling difficult personalities and challenging situations.
- Discipline Procedures: Understand when and how to apply discipline procedures.
- VIDEO: Resolving Conflict in the Workplace: Watch a video on conflict resolution strategies.
- Exercise: Practice conflict resolution in various work situations.
DAY 4
Recruitment and Selection
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- Principles of Recruitment and Selection: Learn the fundamentals of hiring the right people.
- The Competency-Based Approach: Understand how to assess candidates based on their competencies.
- Assessment Centre Design: Design an effective assessment centre for recruitment.
- Developing and Evaluating Strategies: Learn how to create and assess strategies for recruitment and selection.
- Exercise: Hands-on activities for applying recruitment techniques.
DAY 5
Performance Management
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- Performance Management – The Principles: Learn the core principles of managing and improving employee performance.
- SMART: Set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) performance goals and targets.
- VIDEO: Targeting for Performance: Watch a video on setting performance standards.
- Programme and Curriculum Design: Learn how to design effective training and development programmes.
- Skills, Competencies, and Support Processes: Understand how to align skills and competencies with organizational goals.
- Balanced Scorecard: Explore how to use the balanced scorecard approach for performance management.
- Implementing Performance Management: Learn strategies for effectively implementing performance management systems.
- Managing Rewards: Understand how to use rewards and recognition to drive performance.
- Review of Programme: Reflect on the learning and key takeaways.
- Personal Action Plan: Develop a personal action plan for applying the learning in the workplace.
