By the end of this programme, participants will be able to:
- Clearly differentiate between the roles and responsibilities across the three levels of management.
- Make informed decisions and implement them effectively to achieve organisational goals.
- Address and resolve workplace conflicts using advanced conflict management strategies.
- Develop and practice managerial skills essential for transitioning to senior leadership roles.
- Navigate the challenges of managing in a highly competitive and dynamic environment.
- Apply win-win conflict resolution techniques to foster collaboration and maintain team harmony.
- Lead and manage organisational change to drive continuous improvement and innovation.
- Recognize the importance of self-development and actively support the growth of their team members.
DAY 1
Strategic Leadership
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- Characteristics of Effective Leaders
- Traits and behaviors that define successful leaders.
- Real-world examples of impactful leadership.
- Management vs. Leadership
- Understanding the differences and where they overlap.
- Developing both managerial and leadership qualities.
- Situational Leadership
- Adapting leadership styles to varying circumstances.
- The Hersey-Blanchard Model explained.
- Leadership Styles
- Exploring autocratic, democratic, laissez-faire, and transformational styles.
- Identifying personal leadership style through self-assessment.
- Leading to Achieve
- Setting clear goals and motivating teams for success.
- Practical exercise: Crafting a team vision statement.
- Leadership Skills for Managerial Performance
- Enhancing team performance through effective leadership.
- Video: Be Prepared to Lead.
- Group activity: Role-playing leadership scenarios.
DAY 2
Self-Management and Handling Conflict
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- Planning and Prioritisation
- Setting clear objectives and prioritizing tasks effectively.
- Tools for efficient time allocation and resource management.
- Facilitation Skills
- Techniques to lead productive discussions and meetings.
- Engaging teams for collaborative outcomes.
- Understanding Conflict
- Identifying sources and nature of workplace conflicts.
- Conflict dynamics and their impact on performance.
- Managing Conflict Effectively
- Strategies for resolution, including negotiation and mediation.
- Dealing with Difficult People: Identifying behavioral triggers and managing responses.
- Discipline Procedures
- Addressing workplace issues through structured approaches.
- Balancing fairness and firmness.
- Communication in Conflict Resolution
- The role of active listening and assertiveness.
- Video: Resolving Conflict in the Workplace.
- Practical exercise: Conflict resolution simulation.
DAY 3
Performance Management
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- Principles of Performance Management
- Core concepts and benefits of effective performance management systems.
- Building a culture of accountability and excellence.
- Setting SMART Goals
- Developing clear, measurable, and achievable objectives.
- Video: Targeting for Performance: Setting SMART Standards.
- Programme and Curriculum Design
- Aligning individual goals with organisational strategies.
- Developing competencies and support structures.
- Balanced Scorecard
- Integrating financial and non-financial performance measures.
- Practical application for tracking performance.
- Implementing Performance Management
- Steps to design, communicate, and execute systems.
- Managing rewards and recognizing achievements.
DAY 4
Problem-Solving and Decision-Making
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- Principles of Problem-Solving
- Analyzing and framing workplace challenges.
- Encouraging a solution-focused mindset.
- Decision-Making Skills
- Tools and techniques to make informed decisions under pressure.
- Problem-Solving/Decision-Making Process: Framework for structured solutions.
- Creative Approaches to Productive Thinking
- Brainstorming techniques for innovative ideas.
- Using lateral thinking to uncover unconventional solutions.
- Case Studies
- Real-world problem-solving scenarios for hands-on learning.
DAY 5
Time Management and Course Wrap-Up
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- Goal Setting and Prioritization
- Identifying high-value activities and focusing on outcomes.
- Developing a personal action plan.
- Time Management Tools and Techniques
- Calendar management, task tracking, and delegation.
- Avoiding procrastination and overcoming distractions.
- Leading and Managing Effective Meetings
- Designing agendas that drive results.
- Techniques for keeping meetings on track and actionable.
- Final Course Review and Reflection
- Recap of key lessons and takeaways.
- Group discussion: Sharing action plans for implementing learning.
- Closing Activity
- Interactive exercise to consolidate all modules.
- Certificate presentation and feedback session.
