By the end of this programme, participants will be able to:
- Identify and establish the core competencies essential for their organisation’s future, aligning staff recruitment and development with these needs.
- Set clear and measurable performance objectives for staff, ensuring alignment with organisational goals.
- Use performance ratings effectively to support employee development and career progression.
- Design, implement, and manage a performance management system to drive organisational success.
- Evaluate the effectiveness of performance management initiatives and make informed improvements.
- Leverage technology to streamline and enhance performance management processes.
- Understand the connection between performance and rewards, and design reward systems that effectively motivate and incentivise staff.
DAY 1
Introduction to Performance Management
- Understanding Performance Management: Principles and Importance
- The Role of Managers in Performance Management
- How Organisations Manage and Assess Performance: Interactive Exercise
- Achieving Effective Performance: Identifying Future Skill Needs
- Recruitment and Development Against Required Competencies
- Case Study: Aligning Performance with Organisational Goals
DAY 2
Planning and Objective Setting
- Key Result Areas (KRAs): Defining and Setting Effective KRAs
- Setting SMART Targets: Specific, Measurable, Achievable, Relevant, and Time-based
- VIDEO: Targeting for Performance: Setting SMART Standards
- Reviewing Performance: Methods and Tools
- Using Performance Ratings for Career Development and Training
- Case Study: Aligning Individual and Organisational Performance
DAY 3
Performance Appraisal
- VIDEO: Performance Appraisals: Achieving Results
- Syndicate Discussion and Role-Play: Conducting Performance Appraisals
- Delivering Constructive Feedback: Techniques and Best Practices
- Implementing Performance Management: Design and Execution
- Identifying Effective and Ineffective Performance Management Systems
- Developing an Action Plan for Performance Management
- Evaluating Performance Management Initiatives
- Case Study: Real-world Application of Appraisal Techniques
DAY 4
Balanced Scorecard and Organisational Culture
- Introduction to Balanced Scorecards: Key Concepts and Implementation
- Exercise: Developing and Applying a Balanced Scorecard
- Organisational Culture and Structure: Ensuring Support for Performance Management Systems
- Reinforcing the Performance Management System Within the Organisation
- Leveraging Technology to Support Performance Management Systems
DAY 5
Rewards and Performance
- Designing Effective Reward Systems Aligned with Performance
- Linking Performance and Rewards: Incentives and Executive Pay
- Case Study: Best Practices in Rewarding Performance
- Review of Programme and Key Takeaways
- Developing a Personal Action Plan for Effective Performance Management
- Closing Discussion and Q&A
