By the end of this programme, participants will:
- Understand the integral role of a facility manager and how to enhance facility planning and management efficiency.
- Gain expertise in managing the design and planning process for effective facility development.
- Develop a comprehensive understanding of the interdisciplinary responsibilities that shape a modern facilities maintenance organization.
- Acquire financial management skills, including budgeting and cost control, specific to facility management.
- Gain practical knowledge of security management, risk assessment, and security best practices within the context of facility operations.
- Learn how to implement change management and sustainability strategies that deliver long-term environmental, economic, and social benefits (triple bottom line).
- Be able to identify and articulate the value of sustainability efforts in facilities management and assess their impact on business performance.
DAY 1
Introduction to Property Facility Management Systems
• Overview of the property management industry and the evolving role of the facility manager
• Key principles of pre-construction services and value engineering
• Budgeting essentials for facility management
• Developing design and construction Request for Proposals (RFP)
• Contracting methods (e.g., CM, lump sum, cost-plus)
• Coordination between Architecture, Mechanical, Electrical, and Plumbing (MEP) systems
• Permitting and contractor selection processes
DAY 2
Advanced Facility Design and Construction Management
• Managing the design and construction process effectively
• The role of team building in facility construction projects
• Construction oversight, change order management, and managing quality assurance
• Inspection protocols and punch lists
• Startup and commissioning of facilities
• Post-construction: warranties, cost reporting, and project close-out
DAY 3
Facility Operations and Maintenance Management – Part I
• Recruiting and managing facilities personnel
• Crafting position descriptions and effective training programs
• Developing and managing work order systems for efficiency
• Preventive maintenance: principles and practices
• Custodial services and their impact on facility management
• Effective communication techniques in facility management
DAY 4
Facility Operations and Maintenance Management – Part II
• Key Performance Indicators (KPIs) for measuring operational effectiveness
• Negotiating with vendors and managing service contracts
• Operating and capital budget creation and management
• Lifecycle analysis and deferred maintenance issues
• Cost-effectiveness in facility maintenance and operations
DAY 5
Financial Management in Facilities
• Overview of financial accounting principles for facilities management
• Analyzing balance sheets and operating statements
• Capital and operational budgeting in facilities
• Managing facility budgets in leasing scenarios
• Understanding time value of money and capital decision-making
• Chargebacks and allocation strategies in facility management
DAY 6
Security Management for Facility Managers
• Understanding risk management models in facility security
• Introduction to security terminology and threat identification
• Risk analysis methodologies for facility security
• Vendor selection for security services and contract management
• Physical security best practices
• Business continuity and emergency planning
DAY 7
Leadership and Executive Presence in Facility Management
• Personal effectiveness and leadership development in facilities management
• Building effective teams and managing relationships across departments
• Writing and presentation skills for facility managers
• Networking, business development, and negotiation strategies
• Enhancing executive presence and communication in the workplace
DAY 8
Sustainability Management in Facilities
• Energy tracking and its importance in sustainability
• Waste management and recycling best practices
• Carbon reporting and reducing facility carbon footprints
• Vendor agreements and their role in sustainable facility management
• Employee communication strategies on sustainability
• Integrating change management for sustainability goals
DAY 9
Renewable Sustainable Energy in Facility Management
• Introduction to renewable energy sources: Solar (PV, hydronic, air), Wind, Geothermal, and Biomass
• Cogeneration systems and their role in sustainability
• Wind energy: Site selection, testing, and permitting considerations
• Hydropower and waste-to-energy applications in facilities
• Biomass energy solutions and thermal storage systems
DAY 10
Comprehensive Facility Management and Project Closure
• Final review of key learnings and integration of sustainability into long-term facility management
• Strategies for leading change and innovation in facility operations
• Addressing challenges in facilities management with a sustainability mindset
• Best practices for project closure: documentation, lessons learned, and continuous improvement
• Practical workshop: Developing an action plan for implementing learned concepts into participants’ organizations
