office administration skills

Secretarial Skills

A comprehensive course to enhance the administrative and organizational skills of secretarial professionals for efficient office management.

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Who Should Attend?​

This course is ideal for administrative professionals, secretaries, personal assistants, office managers, and clerical staff who are looking to enhance their skills and increase their effectiveness in supporting management teams, those in leadership roles who manage administrative support staff and wish to foster a more collaborative and efficient working environment. Additionally, individuals aiming to improve their organizational, communication, and interpersonal skills in a fast-paced office setting will find this course valuable.

Benefits of Attending​

By attending this programme, participants will gain a deeper understanding of how their role contributes to the overall success of the organization, helping them influence management outcomes more effectively. They will enhance their communication and interpersonal skills, enabling them to build stronger relationships across all levels of the organization. Participants will develop advanced organizational and time management techniques, improving their efficiency and the quality of support they provide to managers. They will also learn how to navigate workplace challenges, manage conflict, and handle complex decision-making scenarios with confidence, ultimately adding more value to their teams and organizations.

Learning Objectives

The course focuses on teaching participants how to manage schedules, prepare documentation, organize meetings, and communicate professionally. Attendees will also learn techniques for prioritizing tasks, managing records, and handling confidential information securely.

By the end of this programme, participants will:

  • Have a deeper understanding of the critical role administrative, clerical, and secretarial staff play in influencing organizational and management outcomes.
  • Be able to assess and improve their interpersonal communication skills to engage effectively with colleagues, superiors, and clients at all levels.
  • Develop practical strategies for efficient planning, time management, and organization, including mastering diary and calendar management techniques.
  • Enhance their ability to add value to the work of managers by focusing on quality and improving processes across all tasks they handle.
  • Gain the confidence to handle complex decision-making scenarios and support senior leaders in making informed, timely decisions.
  • Learn how to navigate office politics and manage difficult situations with professionalism and tact.
  • Develop leadership skills that allow them to motivate and inspire colleagues, fostering a positive and collaborative work environment.

DAY 1

Mastering the Evolving Role of the Secretary

  • Redefining the role of the modern secretary and adapting to new responsibilities while maintaining professionalism
  • Key strategies for self-management: setting priorities, delegating tasks, and managing time effectively
  • Navigating difficult situations and people with confidence and clarity
  • Decision-making skills: applying problem-solving techniques and ensuring decisions are executed

DAY 2

Enhancing Leadership and Conflict Management Skills

  • Understanding and managing relationships with superiors, colleagues, and assistants to maintain goodwill
  • Developing leadership capabilities: recognizing and adapting to different leadership styles
  • Identifying sources of conflict and learning effective techniques for resolution
  • Collaborating effectively with top management: motivating and managing teams to achieve organizational goals

DAY 3

 Effective Communication and Teamwork

  • Mastering the art of giving and receiving constructive feedback for continuous improvement
  • Key elements that contribute to a successful and cohesive team
  • Overcoming communication challenges: promoting your organization’s image both internally and externally
  • Projecting confidence and assertiveness in your personal and professional interactions

Upcoming Courses

2025

- June

Date Location Price   
june 30 - july 03Kuala Lumpur, malaysia£4,500.00 Book Now

- July

Date Location Price   
july 14 - july 17Abu Dhabi, UAE£4,500.00 Book Now

- August

Date Location Price   
august 04 - august 07Dubai, UAE£4,500.00 Book Now

- September

Date Location Price   
september 08 - september 11Kuala Lumpur, malaysia£4,500.00 Book Now
september 14 - september 17Doha, qatar£4,500.00 Book Now

- November

Date Location Price   
november 10 - november 13Abu Dhabi, UAE£4,500.00 Book Now

2026

- January

Date Location Price   
january 05 - january 08Kuala Lumpur, malaysia£4,500.00 Book Now

- February

Date Location Price   
february 09 - february 12Dubai, UAE£4,500.00 Book Now

- April

Date Location Price   
april 05 - april 08Doha, qatar£4,500.00 Book Now

- June

Date Location Price   
june 29 - july 02Kuala Lumpur, malaysia£4,500.00 Book Now

- July

Date Location Price   
july 13 - july 16Abu Dhabi, UAE£4,500.00 Book Now

- August

Date Location Price   
august 03 - august 06Dubai, UAE£4,500.00 Book Now

- September

Date Location Price   
september 07 - september 10Kuala Lumpur, malaysia£4,500.00 Book Now
september 13 - september 16Doha, qatar£4,500.00 Book Now

- November

Date Location Price   
november 09 - november 12Abu Dhabi, UAE£4,500.00 Book Now

Learn More about this course

Business Case

Highly skilled secretarial professionals are essential for smooth office operations. This course helps organizations improve administrative efficiency, enhance communication, and create a well-organized work environment, driving overall productivity and success.
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Management Training & Consultancy Limited

Management Training & Consultancy Limited is a member of MTCTCL Consulting Group Limited. MTC Ltd was established as a management training centre specialising in providing open course and in-house training, tailored to help clients achieve enhanced performance from selected staff and managers to contribute to the achievement of their organisation’s goals.
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Run this course in-house​

MTCTCL's customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement

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