By the end of the programme, participants will be able to:
- Transition effectively from team member to team leader.
- Set and manage clear goals for both teams and individuals.
- Plan and organize work tasks with greater efficiency.
- Review and adapt personal working practices and managerial approaches.
- Apply professional techniques in policy enforcement and providing corrective feedback.
- Motivate team members and resolve conflicts effectively using strong communication skills.
Day 1
The Responsibilities of Management
- Role of the Supervisor: Understand key supervisory responsibilities.
- Communicating Your Vision: Effectively share goals and vision with the team.
- Effective Communication: Develop strategies for communicating with staff, customers, and peers.
- Planning & Organizing: Build personal authority, predict team behavior, and organize tasks effectively.
Day 2
Teamwork and Leadership
- Effective Teamwork: Foster collaboration and manage team dynamics.
- Conflict Management: Learn to resolve conflicts and manage team strengths and weaknesses.
- Trust, Motivation & Leadership: Understand leadership styles, motivate individuals, and enhance group cohesion.
Day 3
Managing Change and Delegation
- Managing Change: Cultivate a positive climate for change and implement strategies successfully.
- Delegation: Identify tasks to delegate, select the right staff, and overcome delegation barriers.
Day 4
Performance Management
- Employee Expectations: Align expectations with organizational goals and communicate effectively.
- Target Setting & Evaluation: Set realistic performance targets and evaluate results.
- Individual Potential: Recognize and cultivate employee potential.
Day 5
Personal Awareness and Problem Solving
- Coaching & Feedback: Master coaching techniques and provide constructive feedback.
- Problem Solving: Use tools and techniques for both logical and creative solutions.
