By the end of this programme, participants will be able to:
- Acquire key management skills to adapt to evolving workplace demands.
- Ensure smooth office operations through effective planning and organizational techniques.
- Handle challenging situations using assertive communication strategies.
- Apply a variety of management skills and techniques to achieve operational results.
- Understand and implement effective filing methods, evaluating their advantages and disadvantages.
- Master time management through planning and prioritization skills.
- Plan work efficiently based on clearly identified priorities and objectives.
DAY 1
Foundations of Office Administration
The Role of Office Administration
- Understanding the impact of effective administration on organizational success
- Exploring the evolving responsibilities of office administrators
Key Management Skills for Administrators
- Adapting to workplace changes with proactive management techniques
- Developing leadership skills for administrative roles
Effective Communication in the Office
- Importance of clear, professional, and assertive communication
- Techniques for building rapport and managing stakeholder expectations
- Practical Exercise: Role-playing a workplace scenario to practice assertive communication and problem-solving
DAY 2
Planning and Organizational Skills
Comprehensive Planning Techniques
- Creating workflows to ensure smooth office operations
- Tools for scheduling, task delegation, and resource management
Time Management and Prioritization
- Identifying priorities and setting clear objectives
- Using time management tools (e.g., Eisenhower Matrix, digital planners)
Filing Systems and Data Management
- Exploring manual and digital filing methods
- Evaluating advantages and disadvantages of various filing systems
- Group Activity: Designing a sample office workflow and filing system for a hypothetical department
DAY 3
Handling Challenges and Driving Results
Managing Difficult Situations
- Strategies for addressing conflicts and challenging behaviors
- Applying assertive techniques to maintain professionalism
Achieving Results Through Management Techniques
- Using delegation, follow-ups, and feedback to drive outcomes
- Aligning administrative tasks with organizational goals
Evaluating and Improving Administrative Performance
- Assessing personal strengths and areas for improvement
- Creating a personal action plan for ongoing skill development
